Cancellation Policy

Order Cancellation Eligibility

Orders can be cancelled under the following conditions:

The cancellation request should be provided within 24 hours of order placement.
Order must not have been dispatched or shipped
Payment should not have already been processed or should be reversible.

Non-Cancellable Orders

Orders already shipped or in transit.
Orders already delivered
Cash on Delivery (COD) orders after payment has been received
Bulk or prescription-based orders

How to Cancel an Order

Log in to your account on our website.
Navigate to the My Orders section
Select the order and click Cancel Order.
Provide a reason for cancellation
You will get a confirmation email in your address that you have registered with us.

Refund for Cancelled Orders

The refunds will be made back to the initial method of payment.
Processing time: 5-7 business days
In case of wallet payments, credit will be added to your account immediately.
Banking transactions may take more or less time depending on your bank.

Partial Cancellation

If you have ordered multiple products, we can cancel individual items if the order has not been dispatched. To receive remote assistance, one can call our customer service.

Force Majeure

We have the right to cancel orders because of situations out of our control (natural disasters, actions of the government, supply chain disruptions, etc.). Full refunds will be provided in such cases.

Subscription Cancellation

The automatic renewable subscriptions can be cancelled at any point on the account settings.
The cancellation becomes effective in the following billing.
No refunds are based on already-billed amounts, unless the following billing process has not yet taken place.